Nala Try-On
Support
Help with installation, Virtual Try-On, 3D models, Shopify configuration, billing, privacy, and technical issues.
Contact support
Email us at hello@nalacommerce.com. Please include your Shopify store domain, a short description of the issue, the affected product or variant, and screenshots when useful. Do not send passwords, API secrets, payment-card details, or other sensitive credentials.
Installation help
Nala Try-On is installed as a Shopify app and uses a Shopify Theme App Extension. After installation, open the Installation section in Nala, enable the Product Experience core app embed, and add the Product Experience button block to the relevant product template.
Virtual Try-On troubleshooting
Allow camera access when prompted. Use a current browser over HTTPS. Confirm the eyewear variant has the required front/side assets and frame dimensions. Reload the storefront after changing product or variant configuration.
3D troubleshooting
Use GLB files for 3D models. Wait until Shopify finishes processing newly uploaded files, confirm the correct product mode and variant, and contact support with the affected product if a validated GLB still fails.
Languages
Nala's merchant interface and storefront experience support English, Russian, and Kazakh. The public documentation pages are available in the same three languages.
Privacy and data requests
See our Privacy Policy and Terms of Service. Privacy and data-related requests can also be sent to hello@nalacommerce.com.